AmpRepairCenter.com AVOID

[Justin from Detroit]

I purchased a used amplifier online. I got it, and it was DOA. No big deal, guy I bought it from said he will pay to have it fixed. I do a search online for amplifier repair centers, and one I come across is AmpRepairCenter.com.

Checked out their site andgot an estimate, told what my problem was usually takes 1-2 weeks to fix and ship back. I ship the amp to them and they e-mail me on August 24th saying the problem and cost, and I tell them to go ahead with the repair. I have a car show that I am leaving for on September 14th, so I figure 3 weeks is more then enough time to fix it (hell, it could probably be done in a day or two).

Two weeks pass and I want to check on the amp, see the status, so I e-mail them. Two days later still no reply (even though they guaranteed e-mail response within 1 business day). So I decide to call them, no answer, so I leave a detailed message including number. Two days later, no call back.

I have since called at least 15-20 times, never receiving an answer. I have left numerous message, around 5 or so, all including my number and full details. I have called throughout the day, so it isn't like I just happen to be calling on their lunch period every time. They are open 10-6, so I called usually every two hours or so.

So here I am sitting waiting for my $800 amplifier, and I have NO way of knowing what is going on. They ignore all e-mail and phone calls, and don't return messages.

AVOID THIS COMPANY AT ALL COSTS. THEY ARE GARBAGE.

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[Bwcad1]

justin whats the number for this place ill give them a call. i bet i can get somone on the phone then i can transfer it to you.

[Ryan from Ohio]

Thats it, lets go punch them in the junk

[Justin from Detroit]

Phone: 330-374-6200 M-F 10am - 6pm Eastern Time

Good luck, Bill. They never answer.

[two4fifteen]

330 huh? their probably not too far from my hometown

[Chris from Washington]

did you have to pay anything up front? Did you use a credit card?
If so, contact your credit card company, they'll fight for you.

[JeremyC]

Three letters for you BBB. Tell them your sick of their crap, and they better contact you or you will report them. If they care at all about their business they will reply. If not, well them sorry man.

[Bwcad1]

justin that 330 area code is my neighborhood hit me up with alll your info man i can go to the place if there close

[Bwcad1]

justin there in akron ohio i may take a trip out there for you if you want. get me some info id be glad to do it.

[Justin from Detroit]

I just got a reply via e-mail from them. They said it will be finished tomorrow or wednesday. I told them I am leaving wednesday night for a car show in Atlanta. I said I want them to overnight it to my hotel room. We will see what happens.

No, Chris, I didn't pay anything up front.

They are in Akron, OH. I will let you know what happens from here and if I need a friend to stop by ;)

[two4fifteen]

thats just a 45 min stroll from my house. i wouldn't mind knocking on a door and asking a question or two.

and if it all does turnout okay, and they go a good job fixing it, its nice to know there's some place close to home to have something fixed later on.

[Bwcad1]

u got it justin

[Ryan from Ohio]

Lute, Dale
2960 Ellet Ave.
Akron, Ohio 44312
United States
(330) 628-8225
dlute@<hidden>

Wednesday you will be in Atlanta?

You might be better of geeting someone to goto their door and not leave without your amp and have them overnight it if possible.

If your super desperate I can do it for ya, for the gas only. Tomorrow night or Wednesday night and mail it Thursday in the morning...

Or maybe Bill can take a trip over there to let this mofo know its serious ;)

[Justin from Detroit]

Well elts see how they respond to me asking them to overnight it. If I have to, Ill have someone do it, like you suggested, Ryan. I'm technically leaving Thursday, since I'm leaving at midnight on wednesday night.

[Bwcad1]

i got your back justin seriously i think you have my number give me a call at anytime tomorrow and ill go talk to this guy.

[Ryan from Ohio]

Well heck, see Bills there ;)

At least if one of us get it, you KNOW it will get overnighted.

[solacedagony]

Dude, next time you need an amp repaired, zedaudio.com. I can't say anything but great things about them.

[Bwcad1]

or cia engineering the repaired one of my ateks and did a great job.

[Justin from Detroit]

UPDATE

I got an e-mail on Monday the 11th saying my amplifier would be done the next day or wednesday. I say ok and want them to overnight it to my hotel, and I will pay the extra shipping cost. Another e-mail arrives wednesday saying THEY ARE JUST STARTING TO REPAIR IT. They had it for over 3 weeks and were just now getting around to repairing it.

That's fine, I figure it will be done within a few days, and I didn't need it for the show since Joe was awesome enough to loan me his! Almost a week rolls around and today I contact them. It still isn't finished. I told them it is totally unacceptable to have an amplifier for over a month and not have it repaired.

They sent me a money request from PayPal for $30 to cover "Minimum Bench Fee". They are shipping it back once I pay this $30, UNFIXED. This means, THEY HADN'T EVEN STARTED REPAIRS.

I can not stress this enough, AVOID THIS COMPANY AT ALL COSTS. Tell everyone you know, please! If you post on other message boards, LINK THIS THREAD! I want everyone to know what a terrible company AMPREPAIRCENTER.COM is!

A month later, $45, and I will HOPEFULLY be getting my amplifier back, n the same exact condition it was sent in.

Total bullshit.

[two4fifteen]

very sorry to hear.

how did the competition go?

[Chris from Washington]

You know I think I've heard of scams like this before, they take your equipment and then hold it for like a month until you complain. Then say you can get it back as long as you pay the 'bench fee' even tho they didn't do anything to it.

I'm sure I've seen this on some consumer fraud show or something.

I would pay the 30 with a credit card, and also contact that states attorney general and file a complaint against the company.

[Bwcad1]

ill be in akron imma check out that address tomorrow. but that sucks dude.

[Ryan from Ohio]

sounds like its time to pay them a visit Bill ;)

Medina style!


:sm29:

[Justin from Detroit]

Just wanted to update. I sent money for them to ship my amp back last wednesday. It is one day transit from them to me. I STILL HAVE NOT RECEIVED MY AMP.

I sent them an e-mail asking where the hell my amp is, and of course no response.

What kind of legal actin can I take if they keep my amp?

[Chris from Washington]

What state are they located? Try contacting the state attorney's office and file a complaint.

Since you said you didn't use a credit card, that makes things more difficult for you.

[Chris from MI]

Screw legal action, lets just go blow the damn building up!

[Justin from Detroit]

They are in Ohio, right near Bill. I used PayPal.

Chris, we can't blow up the building, my amp is inside!

[Chris from Washington]

Well you can at least try paypal and see what they will do. (I doubt much) but at least file a complaint.

http://www.ag.state.oh.us/citizen/consumer/complaints.asp

Ohios Attorney General. You can file a complaint there

[Bwcad1]

justin ill call you tomorrow i didnt have a chance to stop today

[solacedagony]

Yea, after that much trouble, I would definately go out of my way to cause them their fair share of trouble.

[Justin from Detroit]

Like I said, everyone please help by reposting this thread everywhere.

[Ryan from Ohio]

If I was you I would contact the police department in the town where they are located and report theft.

That and pay pal are the first steps.

Better yet I would call them and tell them it better be to you by a certain day or they can expect you at their door step with the police on another certain date.

Or have Bill drop in for you, retreive the amp, kick them in the nuts and mail it to you.

This is total bullshit...

[William from NOLA]

I nominate Bill also. He has guns, right?

[Bwcad1]

Justin im going tomorrow im gonna talk to these guys.

[solacedagony]

And lots of friends who also have large guns. :)

[Ryan from Ohio]

Hey Justin, if you want to go to that business let me know.

I will make some time to roll with ya... You can pick me up on your way through.

How much was that amp? around $600? I wouldnt mess around with them, time to pull the gloves off and git r done ;) of course Im sure you already feel this way...

[Justin from Detroit]

Another day and still no amp.

[Chris from Washington]

did you fill out the form in that link I posted?

[Justin from Detroit]

did you fill out the form in that link I posted?

Not yet, I just sent an e-mail threatening legal action.

[Ryan from Ohio]

Looking on BBB they have already had one complaint and worked with the BBB on it.

kick their ass Justin!

And I posted this thread on some forums I frequent... Also the old sleazy board that lists very well in the serch indexes ;)

[toomanyamps]

Hey Justin
Just to let you know I have a buddy that is damn good and real reliable for amplifier repairs...He does all of dls,hifonics,american bass,crunch audio,maxonics and so on......check him out @<hidden> http://www.ciaengineering.com/
He comes with my full referal

[Justin from Detroit]

Just got an email saying it was shipped and should be back to me monday. We shall see.

[Chris from Washington]

If you do get the amp back, I would still file a complaint with that link I provided.

If it turns out that this place is a scam, you'll have a record on file. Might be able to get the money you sent them back if their attorney general goes after them.

[Justin from Detroit]

Oh, I will.

[OnYrMrk]

Justin, I have posted this at a number of places. I hope you get your amp back soon.

[bamaboy]

aww poo... i sent in my XX Goliath to them a month ago, hope they do it right, said it should be done this week sometime, we'll see

[Justin from Detroit]

aww poo... i sent in my XX Goliath to them a month ago, hope they do it right, said it should be done this week sometime, we'll see

MONTH AGO. An amp repair takes to-three days max for most repairs. Tell them you want it back NOW. They will probably never even start, since they had mine for 5 weeks and never did. Terrible fucking company.

[bamaboy]

well im going to give them one last chance and give them till wednesday to see, they said the part would be in tomorrow, i sent a email saying if its not done in a day or 2 to just send it back, ive been easy with them so far, but when they try to keep my goliath im going to gt pissed, not letting them keep my 1k$ paper weight...but it does still glow :)

[Bwcad1]

im on team maxxsonics whats wrong with your goliath and did you buy it from an autorized dealer?

[Chris from Washington]

Justin, did the amp get there yet?

[Justin from Detroit]

Yeah, it's here. Now I don't know what to do. I don't feel like shipping it to another company.

[Chris from Washington]

No shops local that look at it?

[Justin from Detroit]

not that i have found

[Ryan from Ohio]

Maybe contact the US distributor and ask where they send it to for warranty repair?

[Bwcad1]

cia engineering

[pimpedcivic]

Just wanted to update. I sent money for them to ship my amp back last wednesday. It is one day transit from them to me. I STILL HAVE NOT RECEIVED MY AMP.

I sent them an e-mail asking where the hell my amp is, and of course no response.

What kind of legal actin can I take if they keep my amp?


Well Justin, you're not alone.. I sent my $400 dollar amp to them for repair, they sent it back after many weeks (of course I had to call every couple days and email), the emails were being answered fairly quickly for awhile. I paid 160 bux, and didnt hear anything for a couple weeks and filed a paypal claim. Then he called and bitched about that.. once I took the block off, he shipped it and then after getting it back, it worked for 20 mins, then just started blowing fuses. I sent it back, after 1.5 more months, and many times of calling for updates, Scott asked if it would be ok to swap another board into mine from another amp in there area, i of course, said sure. Then a couple more weeks went by and he stated that he would be sending it out. He hasnt returned a call or email since then. I finally am threatening action, but havent settled on what.

If anyone wants to go there in person with me, let me know. I live in mentor, only about 50 mins away.

[pimpedcivic]

I sent an amp to these bozo's 5 months ago and the communication is awful.

When I killed my van gogh about 5 months ago, I shipped it to them. After calling about literally 20 times, and actually talking like 4 times, I finally got it back, but not before filing a claim with paypal and then having to resolve the claim to get my amp from amp repair center. I got it back, and it worked for 20 mins, then died again. I shipped it back, had to call literally 7 times and finally scott there said he was going to swap a spare board into my amp and fix it once and for all.

After that, he called to say it was done but that he wouldnt be shipping it because he saw the paypal claim thing, but didnt realize it was resolved. I explained that it was, he admitted he was wrong and I have not been able to get him to call or email me back about it. I know that the guy at caraudiocentral filed another BBB complaint, because there used to be 1 complaint and now there are two. I left a vm with him today that I will be "pursuing action" if he doesnt call me back after today. Stupid paypal wont let me file another claim for this idiot, and I'm not sure if I want to drive to akron to go to this place by myself...

Anyone still up for a ride to this idiot's place?

[Justin from Detroit]

I've had someone drive by. It is literally a house, and they don't answer the door.

[pimpedcivic]

I've had someone drive by. It is literally a house, and they don't answer the door.

That figures.. actually now that I look at google maps, it is only about .75 mi from where my aunt and uncle live, and literally about 200 ft from where they used to live! I know exactly where it is now, next to some old restaurant/bar place.
I'll be sure to pay a visit to them the next time I go to Akron..

[toomanyamps]

I was just in Akron Justin if I would have remembered this I would have stopped by for you..I will be going back up very soon

[brtnboarder3241]

any new updates???anyone??