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So I was peeking over at sounddomain and came across this....

http://forum.sounddomain.com/ubb/ultima ... 1;t=074032

Should he be able to keep it, or not? I wouldnt send it back, its their mistake... Its not fair to make him waste his time to clean up THEIR mistake.

He can keep it by law, so it's really up to him. He sounds like it isn't that important to him. I can understand why he'd comply; the company asked him nicely and he sounds like he doesn't want to compete or such, so he as no real use for that Tumult.

Ya it's up to him to keep it or not, sorta crummy the company is almost demanding for him to send it back. They were probably hoping he didn't know he had the choice to keep it or send it back. To make themselves look better, they should have just said it was our mistake, sorry for the inconvenience. If you would like to keep this sub, it's on us. Or if you would like the sub you originally purchased we will send you a shipping label for you to send that one back, and your sub will be shipped ASAP.

Instead, they sorta look bad because they were so insistent on getting that sub back.

I would keep it if it is that much better of a sub.

Heck with it :)

those guys really need to learn how to resize a damned image.
you all make it sound like the world owes you something for nothing.
If you (he) were honest, you'd return the sub and have them send a call tag for shipping and pickup.
If the company catches the error, they can charge his credit card the difference if he refuses to return the wrong item sent to him.

This reminds me of people who have their bank make an error in their favor, then they complain when the bank finds it and subtracts the money from their account later. If they kept their books straight, they'd deduct the money and not re-spend it in the first place.

hmm,
I thought all I was saying was, it would have been in the company's best interest to handle the situation a little differently. They inconvenienced the customer with their mistake, so they could have handled things better, instead he gets the.

We'll send you a label, you ship it back, then once we get it, we'll send you the right item.
So expect another 1-2 weeks to see the item you purchased.

They could have offered him the sub at a lower price, made the offer for him to keep that sub because of the inconvenience, or offer him the exchange.
It's really on the company not the customer in this circumstance to make it right.

So are they going to turn around and sell this sub to someone else at the new price?
That's not right either.

yeah adire shouldnt ask for the sub back, besides the fact they screwed up, you would have to wait a lot more(main reason to keep it) and secondly theres not that much of price difirence in the end(after shipping and everything) if the guy ordered a koda 8(like 80$) and got send a tumult, THEN there would be huge loss and the person should volunteer to send it back, but theres not much of a loss here.

"We'll send you a label, you ship it back, then once we get it, we'll send you the right item.
So expect another 1-2 weeks to see the item you purchased."

that's a very professional way to handle it really, and that's how I'd have done it myself honestly.
they're paying the return cost etc, and it's the only way to be sure they get the other sub back before sending the right one out.
Sadly, ya can't just trust someone to send the stuff back on good faith and cross-ship the item, unless he offers a credit card # as collateral.
Ideally they'd consider a cost break for the time delay or something.. but that's entirely their option really.

Triple6, I have to admit, your view is spoken like someone who's never owned a business and seen just how little profit there really is on each product you sell after utility costs, payroll, materials, etc etc (cost of doing business.)
Giving away any freebies costs you out of pocket. Do it too much and you sink your business.
That was part of the problem we had with my business. One of the people here liked to trade our work for things like "oh, he'll do something for us later."
My problem was like, ok wtf is a GYN doctor going to do for ME??
He gave away so much business, it just about sank the company and I couldn't throw his butt out because he owned a portion of the company.

After shipping both subs back and forth the price difference wouldnt be all that much... The company made the mistake, not the other guy... It would be one thing if they where going to give him a small refund or something, the guys time is worth X amount of money too... I'm sure if he order the wrong sub by mistake they would charge him at very least a handling fee, he should be entitled to the same... I'm not trying to say anything about the company at all, just say that maybe they are handling this wrong? Anyways, the still make some very nice equiment...

My problem with this is all the involved parties stupidity. The guy is stupid for posting about it, Adire is stupid for sounding so damn rude. Then the guy just gives it up after some moderators muscle him around for Adire's benefit.

For a less than $2 gain Adire should just swallow the loss and call it a day.

Unless there is something truly special about this sub (prototype?) Then I could see the issues/concerns.