1) all wires must be connected both correctly and properly.
2) the Alpine internal settings must be set correctly - consult the manual, as they are tricky and hidden in several places (I have two 7894's). From your symptoms, assuming #1 isn't the problem (and that is an assumption), then the problem IS that your internal amp is turned off, AND that your subwoofer is either high-passed, OR plugged into a non-sub RCA output.
There are no other possibilities, other than the HU being damaged (but I doubt this, as you would be much more likely to be experiencing one, but not both, of the symptoms you describe - because the internal amplifier circuitry is fully separate from the pre-amp level processing DSP).